Frequently Asked Questions

Everything you need to know about shopping with Salam Occasions.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the country. International orders may take 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and in the same condition that you received them.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Can I track my order after it has been shipped?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.

Are your products ethically sourced?

At Salam Occasions, we prioritize quality and ethics. We work closely with our suppliers to ensure all products meet our high standards for craftsmanship and fair labor practices.

Can I modify or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. Please contact our support team immediately if you need to make any changes.